Thank you for shopping at helutee.com. We recognize that sometimes you may need to return a purchase, and we strive to make this process as simple as possible. Please review our return policy below:
To start a return, contact our support team via the “Contact Us” page within 30 days of receiving your product. To expedite the process, please provide the following information:
– Name On The Order
– Order Number
– Detailed description of the problem
– Photos illustrating the issue
– Preference for a replacement or refund
Please be aware that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with the original images, or ordering errors. We recommend reviewing your order carefully before finalizing your purchase.
For a detailed description of our return policy, please see the information provided below.
Return Policy
We accept returns for non-sale items within 30 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition—unwashed, unworn, with tags still attached, and accompanied by the sales receipt. Please review the following guidelines for detailed criteria:
Returns Shipping:
| Free Returns Shipping | Returns with Fees |
| We offer free returns for items that arrive damaged or defective due to our error, including situations where the product is received in a defective or unusable condition. | If a product was mistakenly included in your order or if you change your mind and no longer wish to keep it, returns may be subject to fees. |
Returns Procedure:
After contacting support@helutee.com and receiving an approved return address, please follow these steps:
- Prepare Your Return Package: Include a printout of your purchase confirmation email with all items being returned.
- Ship the Package: Send the package to our warehouse using your local post office or a courier service. Provide us with the tracking number from the courier or post office.
- Confirmation: Once we receive your return, you will receive an email confirmation. We will also update you via email about the approval or denial of your refund request.
If you have any questions or need further assistance, please reach out to us at any time.
Customer satisfaction is our top priority, and we are dedicated to ensuring your needs are met. Thank you for choosing helutee. For any inquiries, please don’t hesitate to contact us through our “Contact Us” page.