Privacy Policy

This Privacy Policy notice for (“we,” “us,” or “our”) explains how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://helutee.com or any of our related websites that link to this privacy notice
• Interact with us in other ways, including through sales, marketing, or events

This notice will help you understand your privacy rights and options. If you disagree with our policies and practices, please refrain from using our Services. For any further questions or concerns, feel free to contact us at support@helutee.com.

SUMMARY OF KEY POINTS

What personal information do we process?

We process personal information based on your interactions with our
Services, your choices, and the products and features you use. For more details
about the personal information you share with us, please refer to our privacy
notice.

Do we process any sensitive personal information? No, we do not process sensitive personal information.

Do we receive any information from third parties? We do not obtain information from third parties.

How do we process your information? We use your information to provide, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. Additionally, we may process your information for other purposes with your consent. We only process your information when legally allowed. For more details on how we handle your information, please refer to our privacy notice.

In what situations and with which parties do we share personal information? We may share information in specific situations and with certain third parties. For details on when and with whom we share your personal data, please refer to our privacy notice.

How do we keep your information safe? We use organizational and technical measures to safeguard your personal information. While we strive to ensure the security of your data, no electronic transmission or storage method is entirely foolproof, and we cannot guarantee that unauthorized parties won’t bypass our security measures. For more information on how we protect your data, please review our privacy notice.

What are your rights? Your rights regarding your personal information may vary depending on your
location and the applicable privacy laws. For details on your privacy rights, please refer to our privacy notice.

How do you exercise your rights? You can exercise your rights by submitting a data subject access request or contacting us directly. We will process any requests in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? For a detailed overview, please review our full privacy notice.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We gather personal information that you willingly share with us when you register on our Services, express interest in learning more about us or our products and Services, engage in activities on the Services, or reach out to us in other ways.

Personal Information You Provide: The personal information we collect varies based on how you interact with us and the Services, your choices, and the products and features you use. This information may include:

• names
• phone numbers
• email addresses
• usernames
• passwords

Sensitive Information. We do not handle or process sensitive information.

Payment Data. If you make a purchase, we may collect information required to process your payment, including your payment instrument number and its security code. All payment data is securely stored by Stripe or PayPal. You can review their privacy notices here:

All personal information you provide must be truthful, complete, and accurate. You are also required to inform us of any updates or changes to this information.

Information automatically collected

In Short: Certain information, including your Internet Protocol (IP) address and details about your browser and device, is collected automatically when you visit our Services.

When you visit, use, or navigate our Services, we automatically collect certain information. While this data does not identify you personally (such as your name or contact details), it may include details about your device and usage, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is mainly used to ensure the security and functionality of our Services, as well as for internal analytics and reporting.

Like many businesses, we use cookies and similar technologies to collect information. For more details, please refer to our Cookie Notice: https://helutee.com/cookie.

The information we collect includes:

• We automatically collect and record service-related, diagnostic, usage, and performance information through our servers when you access or use our Services. This log data may include your IP address, device details, browser type and settings, and information about your activity within the Services, such as date/time stamps, pages and files viewed, searches performed, and other actions taken, including feature usage. Additionally, it may contain device event information like system activity, error reports (often referred to as “crash dumps”), and hardware settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to deliver, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal obligations. We may also use your information for other purposes with your consent.

The specific reasons we process your personal information depend on your interactions with our Services, including:

• To facilitate account creation and authentication: We process your information to enable you to create and log in to your account and to keep your account functioning properly.
• To respond to user inquiries and offer support: We may use your information to address your inquiries and resolve any issues you encounter with our services.
• To send administrative information: We may process your information to provide updates about our products and services, changes to our terms and policies, and other relevant information.
• To fulfill and manage your orders: We use your information to process and manage your orders, payments, returns, and exchanges through our Services.
• To request feedback. We may process your information to seek feedback and to contact you regarding your use of our Services.
• To determine the effectiveness of our marketing and promotional campaigns. We may use your information to understand how to tailor our marketing and promotional efforts to better suit your interests.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share your information in specific situations as outlined below and with certain third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information during negotiations or in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
• Business Partners. We may share your information with our business partners to provide you with specific products, services, or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We utilize cookies and similar tracking technologies, such as web beacons and pixels, to access or store information. For detailed information on how we use these technologies and how you can manage or decline certain cookies, please refer to our Cookie Notice: https://helutee.com/cookie.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.

We will keep your personal information only for the duration needed to meet the purposes specified in this privacy notice, unless we are required or allowed to retain it longer by law (such as for tax, accounting, or other legal obligations). We will not keep your personal information beyond the period you maintain an account with us.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for instance, if the information is stored in backup archives), we will securely store and isolate the data to prevent further processing until it can be safely deleted.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We are committed to protecting your personal information with a range of organizational and technical security measures.

We have put in place reasonable technical and organizational safeguards to protect your personal information. However, no method of electronic transmission over the Internet or data storage can be entirely secure. Despite our efforts, we cannot guarantee that unauthorized third parties will not bypass our security measures and access your information. While we work hard to secure your data, the transmission of personal information to and from our Services is at your own risk. Please ensure you access our Services from a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have the right to review, modify, or delete your account at any time.

Withdrawing your consent: If your personal information is processed based on your consent, you can withdraw it at any time. Contact us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section to withdraw your consent. This will not affect the legality of any processing conducted before the withdrawal or processing based on other legal grounds.

Opting out of marketing and promotional communications: You can opt out of marketing communications by clicking the unsubscribe link in emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us directly. Please note that we may still send service-related messages necessary for account administration or other non-marketing purposes.

Account Information

To review, update, or terminate your account, you can

• Log in to your account settings and make changes.

If you request account termination, we will deactivate or delete your account and information from our active databases. Some information may be retained to prevent fraud, troubleshoot issues, assist with investigations, enforce legal terms, or comply with legal requirements.

Cookies and similar technologies: Most browsers accept cookies by default. You can configure your browser to remove or reject cookies, though this may impact certain features or services. For more information, please refer to our Cookie Notice.

For questions or comments about your privacy rights, email us at support@helutee.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and some mobile apps offer a Do-Not-Track (“DNT”) feature that lets you express a preference not to have your online browsing data tracked or collected. At present, there is no uniform standard for recognizing and implementing DNT signals. Consequently, we do not respond to DNT browser signals or similar mechanisms indicating a preference not to be tracked. If a standardized approach to online tracking is developed in the future, we will update this privacy notice to reflect our practices.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: As a California resident, you have specific rights regarding access to your personal information.

What categories of personal information do we collect?

In the past twelve (12) months, we have collected the following categories of personal information:

We use and retain personal information as needed to provide our Services, including:

• Category B – For the duration of your account with us
• Category D – For the duration of your account with us

Additionally, we may collect personal information outside of these categories through various interactions, such as:

• Receiving assistance through customer support
• Participating in surveys or contests
• Engaging with our Services and responding to your inquiries

How do we use and share your personal information?

For details on how we use your personal information, see our privacy notice.

Will your information be shared with anyone else?

We may share your personal information with service providers through written agreements. Additionally, we may use your information for our business purposes, such as internal research and technological development.

This is not considered “selling” your personal information. Over the past twelve months, we have not disclosed, sold, or shared personal information for commercial purposes, and we do not plan to do so in the future.

California Residents

Under California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents can request, once a year and at no charge, information about the categories of personal information disclosed to third parties for direct marketing purposes, as well as the names and addresses of those third parties. If you are a California resident and wish to make such a request, please contact us in writing using the details provided below.

If you are under 18 years old, live in California, and have a registered account with our Services, you have the right to request the removal of unwanted data you have publicly posted. To request removal, please contact us using the information provided below, including your account’s email address and a statement confirming your California residency. We will ensure the data is no longer publicly visible on our Services, but please note that it may not be entirely or completely removed from all our systems (e.g., backups).

CCPA Privacy Notice

This notice applies to California residents. Under the California Consumer Privacy Act (CCPA), you have the following rights:

According to the California Code of Regulations, a “resident” is defined as:

(1) Any individual who is in the State of California for reasons other than temporary or transitory purposes, and

(2) Any individual who is domiciled in the State of California but is temporarily or transitorily outside the State

All other individuals are classified as “non-residents.”

If you meet this definition of “resident,” we must observe specific rights and obligations regarding your personal information.

Here are your rights concerning your personal data:

Right to request deletion of the data — Request to delete

You can request the deletion of your personal information. We will honor your request, except in cases where we are legally required to retain the information, such as for protecting free speech, complying with legal obligations, or preventing illegal activities.

Right to be informed — Request to know

You can request information about:

• whether we collect and use your personal information;
• the categories of personal information that we collect;
• the purposes for which the collected personal information is used;
• whether we sell or share personal information to third parties;
• the categories of personal information that we sold, shared, or disclosed for a business purpose;
• the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
• the business or commercial purpose for collecting, selling, or sharing personal information; and
• the specific pieces of personal information we collected about you.

Please note that we are not required to provide or delete de-identified information in response to requests, nor are we obligated to re-identify data to verify a request.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process consumer’s sensitive personal information.

Verification process

To verify your identity when making a request, we may need to request information to match against our records. This could involve contacting you through methods you have previously provided. We will use this information solely for verification purposes and will delete any additional information once the verification process is complete..

We will use the personal information you provide solely to verify your identity or authority to make the request. Whenever possible, we will avoid asking for extra information for verification purposes. However, if we cannot verify your identity with the information we already have, we may request additional details to complete the verification process and ensure security or prevent fraud. Any additional information provided will be deleted once verification is complete.

Other privacy rights

• You may object to the processing of your personal information.
• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
• You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by submitting a data subject access request, by email at support@helutee.com, by calling toll-free at +1 (708) 840 1814, by visiting https://helutee.com/contact-us, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as needed to ensure compliance with applicable laws.

We may periodically update this privacy notice. The most recent version will display an updated “Revised” date and will become effective immediately upon posting. If there are significant changes, we may notify you either by posting a notice or sending you a direct update. We recommend reviewing this notice regularly to stay informed about how we protect your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this notice, please reach out to us by mail at the address provided on our “Contact Us” page.

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws in your country, you may have the right to request access to, update, or delete the personal information we hold about you. To make such a request, please complete and submit an access request form.